Terms and Conditions
- Cash on Delivery : Cash on Delivery is available only in Dhaka City
- Payment through bKash : Outside Dhaka Customer need to pay through bKash
- Are there any hidden charges (Sales Tax) when I make a purchase on "kidzstor" : No
- Do you accept credit card : Currently we are not accepting any credit card & will be introduced very shortly as payment method
- Delivery time : In Dhaka the product delivery takes 24 hours. Customers inside Dhaka can also avail same day delivery service if they collect it from "kidzstor" office.
- Replacement Policy:
- “kidzstor” provide instant return guarantee
- Easy Returns if not satisfied with Products quality & size
- You have to notify us within 24 hours after receiving the Products from the delivery man
- In case the Products you have received is 'Damaged', 'Defective' or 'Not as Described', you can return it within 7 days and we will solve your problem within 5 days (inside Dhaka) receiving your notification
- You can have Replacement or Refund. Return can be occurred in two stages: 1) At the time of delivery 2) After receiving a delivery (Have to notify within 24 hrs)
- Return Policy: Customer can easily return the product to the delivery person when the delivery is being made
- When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
Return request is made outside the specified time frame
Product is damaged because of use or Product is not in the same condition as you received it
Any consumable item which has been used or installed
Products with tampered or missing serial numbers
Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- I have changed my mind and would like to retain the product. What do I do?
- Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you
- I want to change the address for my order. Is it possible now?
- Yes, you can change your address any time before your order is dispatched by contacting Customer Care. However, there are certain situations in which it may not be possible to change the address and our Customer Care associate will guide you through the process
318, Gawair, Uttara
Dhaka , - 1230
Tel : 01670333555
Mail : email@example.com